Cancellations and Returns
If I request for a replacement, when will I get it?
Visit “My Orders” to check the status of your replacement.
The replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Can items be returned after the time period mentioned in the Choozee’s Returns Policy?
No, Choozee will not be able to accept returns after the time period mentioned in the seller's Returns Policy (which is 5 Days after receipt of goods).
Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
How do returns work?
You can raise a request to return your items with these simple steps:
- Log into your Choozee account
- Go to My Orders
- Click on 'Return' against the item you wish to return or exchange
- Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request from the 'My Orders' section of your Choozee account/ call customer care.
I see the 'Cancel' button but I can't click on it. Why?
A greyed out and disabled 'Cancel' button can mean any one of the following:
- The item has been delivered already
or - The item has been dispatched / under transit.
What are the checks done for an item that I'm returning?
During pick-up, your product will be checked for the following conditions:
| Correct Product | Please ensure right parts are placed inside & packed as received to protect during transit. |
| Complete Product | All in-the-box : products/ items, freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). |
| Undamaged Product | The product should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product's original packaging/ box should be undamaged. |
The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a replacement/ refund is to be given, same will be processed once the returned product has been received by the seller.
How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
- Go to My Orders
- Choose the item you wish to return or exchange
- Fill in the details
- Choose Request Return.
When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
- When an item is damaged because of use or when it is not in the same condition as you received it
- When any consumable item has been used or installed (if applicable)
- When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
- When items are tampered with or have missing serial numbers
What are the modes of refund available after cancellation?
The different refund modes available are:
- Back to source - The amount is refunded to the payment mode that was originally used to pay for the order
- NEFT transfer/ Cheque - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
- Choozee Wallet –If customer wants, they can keep the money in Choozee Wallet for their future purchase and earn BONUS POINTS.
- The seller cannot provide a replacement
- Sellers allow refunds on select categories under certain conditions
- Please check the Choozee’s Returns Policy on the product page for more details.
- Debit card - 10 Business days
- Credit - 10 Business days
- Netbanking - 5 business days
- COD – IMPS/ NEFT : 5 Business days
- EMI (Standard+Nocost+Debit card) - 10 Business days
- Choozee wallet - 3 Business days
- The Bank Account Number
- IFSC Code
- Account Holder's Name
- Bank Branch
- Bank Name
When are refunds given?
Refunds are given when:
I ordered a wrong item. Can I return it?
Our return policies don't support the return of item(s) ordered wrongly. You can refer the Choozee Return policy on the policy page.
What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.
Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
Why have I been asked to ship the item?
When pickup facility is not available for yourlocation as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is dispatched to the address mentioned in the return related email within 15 days of the email being sent to you.
The seller may not be able to proceed with the return request if the item does not reach the specified address within 25 days
What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 15 days of the return related email being sent to you.
I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your Choozeeaccount .Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
I have requested a replacement, when will I get it?
You may visit 'My Orders' to check the status of your replacement. The replacement is initiated after the originally delivered item is picked up& received by seller. Please check the SMS & email that will be sent to you for your replacement request for more details
I've still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
Note: Refunds will be credited to the payment source used at the time of placing an order.The mode of refund in case of payment through 'Cash on Delivery' will be IMPS/ NEFT/ Cheque in the account name of Billing Address person.
How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?
For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS)/ NEFT/ Cheque. You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information for the seller to process a refund to your account:
How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, You can’t cancel the order.For more details, please check the Cancellation Policy.
info@choozee.com