make in india
make in india

Cancellations and Returns

If I request for a replacement, when will I get it?

Visit “My Orders” to check the status of your replacement.

The replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

 

Can items be returned after the time period mentioned in the Choozee’s Returns Policy?

No, Choozee will not be able to accept returns after the time period mentioned in the seller's Returns Policy (which is 5 Days after receipt of goods).

 

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

 

How do returns work?

You can raise a request to return your items with these simple steps:

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request from the 'My Orders' section of your Choozee account/ call customer care.

 

I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

 

What are the checks done for an item that I'm returning?

During pick-up, your product will be checked for the following conditions:

 

Correct Product Please ensure right parts are placed inside & packed as received to protect during transit.
Complete Product All in-the-box : products/ items, freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a replacement/ refund is to be given, same will be processed once the returned product has been received by the seller.

 

How can I return or exchange an item?

To return/exchange your order, follow these simple steps:

 

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases:

 

What are the modes of refund available after cancellation?

The different refund modes available are:

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